Brugerscenarier
Kunderne mener...
123hjemmeside.dk bruger
SUPPORTfighter til at håndtere al kundeservice og support til over 20.000
hjemmeside-brugere / -kunder fra mere end 30 forskellige lande.
Da hjemmeside produktet koster et mindre beløb at bruge via abonnement, er kravet til vores kunderservice ekstremt højt.
Med SUPPORTfighter værktøjet har vi fundet en simpel og effektiv måde at servicere vores kunder.
Efter at have implementeret SUPPORTfighter i vores virksomhed, har vi fået halveret den tid og de omkostninger vi ellers brugte på håndtering af support og kundeservice. Specielt koordineringen mellem flere supportere ("hvem har svaret hvad?"), samt den simple mulighed for hele tiden at forædle "standard-svar" i SUPPORTfighter har været super.
"Vi kan absolut anbefale SUPPORTfighter!"
Jacob Elk
Direktør
About
SUPPORTfighter is owned, developed and maintained by Moranti A/S.
The SUPPORTfighter story
SUPPORTfighter was founded in 2004 by the team behind Europe's leading anti
spam company - SPAMfighter.
The idea behind SPAMfighter was to make the best spam filter in world and at the same time give superb customer service. SPAMfighter got popular very fast and to maintain excellent customer service, SUPPORTfighter was born. The SPAMfighter team is now down to one supporter who answers more than 200 support mails a day and still time to do a lot of other things. In addition, they can call in any person to answer support when he is sick and even though the person doesn't know anything about SPAMfighter, they are still able to answer more than 50% of all customer questions.
In December 2006 the succes with both SPAMfighter and SUPPORTfighter was so huge that it was decided to sell SUPPORTfighter to maintain the higy focus on both products. Moranti were already reseller of SUPPORTfighter so it was a logical step for them to acquire SUPPORTfighter and continue the support and development of the product